Please take a look at an article I wrote that was just published in the January edition of the Rhode Island Small Business Journal print and online versions (www.RISBJ.com). In it, I describe five steps to provide good service in order to enhance the customer experience.
See the full article on page 11 of the January issue at
I write extensively about the importance of improving the customer experience. A key element of a good customer experience is having good service.
These are the five steps to improving service:
- Hire the right person
- Instill a culture that values diversity
- Sweat the details
- Be gracious
Bryan B Mason
Apollo Consulting Group, Providence, RI