Is your customer service consistently excellent?
There are many reasons why companies are unable to consistently deliver excellent customer service. One of the major reasons is the lack of information about customer interactions, order or product availability. Others include too few service staff during peak times, the lack of empowerment of customer service personnel, and poor production scheduling or inventory management.
Apollo can identify the unique combination of issues that are causing your company to deliver poor service and then craft and execute solutions to dramatically improve service delivery.
These may include helping your company to (click on any for more information):
- Improve management effectiveness
- Harness information technology
- Integrate differing technology systems and platforms
- Overcome integration challenges from an acquisition or merger
- Complete operational projects that have been delayed
- Find and implement the best Customer Relationship Management (CRM) solution
- Find and implement the best Enterprise Resource Planning (ERP) solution
- Standardize and optimize processes and procedures
- Devise or improve processes and controls
- Optimize workflows
- Improve production scheduling
- Improve staff scheduling