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Management Consulting for Small and Mid-sized Companies

Step 3 – Keeping Customers Are you losing customers?  If so, why?  Is it poor service or a bad customer experience?  Be objective.  I am sure you are fully aware that it is much more expensive to find a new customer than to retain one you...

Step 2 – Getting More Customers   Types of Customers Do you need more customers?  While the answer is usually yes, the key question is what kinds of customers do you want.  And key to answering that question is figuring out what kinds of customers are the most...

Introduction With this post, I am beginning a series of five articles outlining a set of five actions to take to identify and rectify issues standing in the way of improved profitability.  This first post begins with a review of a company’s business and marketing strategies.   Step...

[caption id="attachment_9076" align="alignright" width="300"] Llewellyn King Interviewing Bryan Mason on PBS[/caption] See the video of the 30 minute TV program on PBS where I was interviewed by Llewellyn King on his program White House Chronicle discussing the challenges facing small businesses. It was shown on PBS...

Please take a look at an article I wrote that was just published in the October edition of the Rhode Island Small Business Journal print and online versions (www.RISBJ.com) called How to Develop and Exit Strategy to Sell Your Business. See the full article on page...

Many business owners actively consider selling their business sometime in the future.  Naturally, they want to get the most money they can when they sell in order to have the best retirement possible and to take care of their family. I will be presenting this seminar...

FREE SEMINAR An effective pricing strategy is one of the most powerful tools any company has to increase profitability.  Very importantly, it is a business tool completely within your control.  You can use pricing to drive customer behaviors into patterns that increase profitability.  Pricing can also...